Refund policy

At Mode Drift, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and unworn.
The item must be in its original condition.
Original tags and packaging should be included, when applicable.
You must provide your order number or proof of purchase.
The return request must be submitted within 30 days of delivery.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

A return may not be accepted if:

The clothing has been worn, washed, or altered.
The item has been damaged after delivery.
The item shows signs of misuse or improper handling.
The return request is submitted more than 30 days after delivery.
The item is returned without prior approval.

How to Request a Return

To request a return, please contact our customer service team and provide:

Your order number
Reason for the return
Clear photos of the item, if applicable

Please do not send an item back before receiving return instructions from us.

Return Shipping

For returns due to a change of mind, personal preference, or ordering the wrong size, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can review the issue and provide appropriate instructions.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 15 days for an approved refund to be processed. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank or payment account.
Contact your card issuer or payment provider.
Contact your bank if necessary.

If you still cannot locate your refund, please contact our customer service team.

Order Changes & Cancellations

You may request to change or cancel your order within 12 hours of placing it.

After 12 hours, your order may already be processing or preparing for shipment, and changes or cancellations may no longer be possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice an error, please contact us within 12 hours of placing your order. We will do our best to update the address before your order is processed or shipped.

Mode Drift may not be responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.