Shipping policy

At Mode Drift, we aim to provide a simple, convenient, and reliable shipping experience for our customers. This Shipping Policy explains how we process and deliver orders.

Shipping Destinations

We currently ship only within the United States.

At this time, we do not offer international shipping.

Free Shipping

We offer free standard shipping on eligible U.S. orders.

Any applicable shipping options or charges, if different from our standard free shipping offer, will be clearly displayed at checkout before you complete your purchase.

Order Processing Time

Orders are generally processed within 1–2 business days, Monday through Friday.

Orders placed on weekends or U.S. holidays may be processed on the next business day.

Once your order has been processed, it will be handed over to the shipping carrier for delivery.

Estimated Delivery Time

Total Estimated Delivery Time: 6–12 business days

  • Processing Time: 1–2 business days

  • Transit Time: 5–10 business days

  • Total Estimated Delivery Time: 6–12 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, high shipping volumes, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, tracking information will be provided by email when available.

Please allow some time for tracking information to become active and update after your package has been handed over to the carrier.

Order Changes & Cancellations

You may request to change or cancel your order within 12 hours of placing the order.

After 12 hours, your order may already be processing or preparing for shipment, so changes or cancellations may no longer be possible.

If you need to make a change or cancellation, please contact our customer service team as soon as possible.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error, please contact us within 12 hours of placing your order. We will do our best to update the information before your order is processed or shipped.

Mode Drift may not be responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

Delayed or Missing Packages

If your order does not arrive within the estimated delivery timeframe, please contact our customer service team.

We will review the available tracking information and assist you with the next appropriate steps.

Please note that carrier delays, severe weather, holidays, and other circumstances outside our control may occasionally affect delivery times.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the packaging, if applicable

Our team will review the information and assist you with an appropriate resolution.

Contact Us

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (MST) Mountain Standard Time (Albuquerque, New Mexico)

Response Time: We strive to respond to all emails within 24 business hours.